Frequently Asked Questions
Who are your clients?
We service women, men, and corporations. We cover all of the bases. In addition, any sort of personal styling is a collaboration and requires that the line of communication. Communication is key when constructing your personal brand.
How many hours does it take to create a new image?
It all depends on the client as everyone’s needs are different. If you are well organized, meaning you know your current sizes in all areas, and are going to do most of the shopping legwork and setting up your own appointments, then the average makeover will usually take between 3-8 hours. A makeover can be broken down into two sessions. The key to any makeover or style update, whether in person or virtual, is sizing. Garments, unless we go the custom route, are made to fit within a certain size range and it is imperative that we are precise in this area.
Do you go shopping with your clients?
Yes; we shop with many of our clients, taking them to stores that will match the style and image we are working to create. We find that a combination of personal shopping together with online shopping saves time. The benefits of online shopping are that you can cover a lot of area in a short amount of time. Afterwards, you can print the pictures and go to your local stores, looking for the same or similar items that we have selected.
Is there a “look” you tend to go for?
No. We have an open-minded approach that allows us to identify and maximize your strengths. The look we create is unique and appropriate for your personality, lifestyle and goals. A male client looking to climb the corporate ladder at IBM will want to portray a different image than an executive in the entertainment field.
Do you require a deposit?
No. Upon booking of services we collect the total projected cost. This is non refundable and I like to think of it like an attorney's retainer. However, in the event of cancellation or rescheduling it will be applied toward future services within reason.
Do you offer refunds?
No. As a service based business there is no way to recoup invested time once a project is started. However, that is why we offer in depth free phone consultations to ensure this is a great fit for us both. My goal is to make every customer the happiest they've been in a long time. Missed appointments or no call / no show clients aren’t subject to refunds.
Who is your typical client?
There is no typical client. We have worked with males and females ages 18-80, in all career fields and levels including doctors, executives, entertainers, scientists, single mothers, and students.
Do you have any picture books or something of the sort to give me some idea of what your tastes are?
We do not keep a book, only the example photos you see on our web site. Everyone we work with is unique and one person’s image will never be the same as another’s. Also, our clients prefer confidentiality.
In the state of Oklahoma, where by Kevin Samuels, Inc and its subsidiaries, divisions and affiliates are headquartered, there is no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer's return and refund policies.
As a customer you are responsible for understanding this refund policy upon purchasing any product or services at our website(s). However, we understand that situations may arise in which you feel as though you it is possible you did not make the correct decision. In these cases we offer a buyer’s remorse option which allows a money back guarantee only during the first 72 hours after money has been exchanged for a product or service. In order to benefit from this policy you must contact Life & Style by Kevin Samuels, Inc., its subsidiaries, divisions and affiliates during the first 72 hours after the first payment of a product or service and the receipt or proof of purchase.
By making a payment you have agreed to our refund policy.